Frequently Asked Questions

Wizert offers one-on-one tutoring in Science subjects for grades 4-12, including Environmental Science (EVS), Physics, Chemistry, and Biology. Our tutors provide personalized attention to help students grasp complex concepts and excel in their studies.

Wizert uses interactive whiteboard technology for live tutoring sessions. This approach allows real-time collaboration, visual explanations, and interactive problem-solving, making learning engaging and effective. Students are encouraged to participate actively, enhancing their understanding and confidence.

Our tutors are highly qualified and undergo a rigorous selection process to meet our high teaching standards. They possess deep subject knowledge and tailor their teaching to each student's needs, supported by continuous professional development.

Each tutoring session typically lasts for one hour. However, the duration can be customized based on the student's needs.

Class Credits are associated with the package you've purchased. The Basic package provides 8 session credits, the Standard package offers 24 credits, and the Premium package includes 48 session credits. Each session you attend consumes 1 credit, with each session typically lasting 1 hour. Credits are also deducted for last-minute cancellations or absences. Please note, the Basic package does not include the option for cancellations.

Scheduling at Wizert is designed for flexibility and convenience. You can reserve your tutor’s slots for 2-3 sessions per week for the next 3 weeks, based on your availability and the tutor's schedule. For example, you can book sessions on Mar 2 (4pm - 5pm), Mar 9 (6pm - 7pm), and Mar 10 (10am - 11am). This can be set up using the "Session Scheduler'' under the "Others" link in the top menu. If you need to cancel a session, simply send a message through the "Ask Support" menu. Our support team will reschedule it, ensuring you do not miss any classes, with the next session continuing from where the last one left off.

Wizert offers highly flexible scheduling options to fit your child’s routine. You can choose session times that are convenient, whether it’s after school, on weekends, or during holidays. Our aim is to adapt to the student's availability, ensuring a stress-free learning experience.

Yes, sessions can be rescheduled or canceled with adequate notice, typically 24 hours in advance. This flexibility allows you to manage unexpected events or changes in plans. Please refer to our rescheduling and cancellation policy on our website for more details.

If there are some emergencies, and you are unable to join a class then inform us at least before 2 Hrs of the scheduled timing so that we can reschedule.

Tutoring sessions are conducted online via our platform. You need a stable internet connection and a device with a compatible web browser, such as a computer, tablet, or smartphone. Our user-friendly platform and interactive whiteboard technology ensure effective communication and collaboration between students and tutors.

Wizert tutors provide detailed homework assistance during sessions, helping students understand concepts, solve problems step-by-step, and complete assignments efficiently. This support enhances comprehension and promotes independent problem-solving skills, ensuring students can tackle homework with confidence.

Yes, Wizert tutors offer personalized exam preparation, including key concept review, past paper practice, and study tips. They help students create effective revision plans, manage study time, and build confidence, ensuring thorough preparation for exams.

Wizert supports various curricula, including American, British, CBSE, and ICSE. Tutors tailor their teaching methods to align with the specific requirements of each curriculum, ensuring students meet learning objectives and stay on track with their school syllabus.

Yes, after every class, you are assigned post-class tasks. These assignments provide an opportunity to explore your creativity and apply the concepts taught during the class. Once you submit an assignment, the teacher is notified and provides feedback to help you improve.

To access the assignment files, navigate to Login > Dashboard > My Classes > Class Files and look for latest assignments.

After every session:

• You will receive an email with a summary from the tutor detailing what was taught during the class.
• Navigate to Login > Dashboard > My Classes > Completed Classes to view detailed class summaries and activities.
   

Within the "Completed Classes" section:

• Review a comprehensive summary of the class, including all activities and concepts covered Messages.
• Click on the messages section to check for tutor messages or post your own messages to the tutor. View the entire recording of the session to revise your concepts and reinforce learning.
• See how well you did during the class by checking the points you earned.
• Receive regular feedback from your teacher. If you haven't received feedback, contact your dedicated Student Relationship Manager for assistance.

Wizert prioritizes student safety and privacy with a secure platform and safe online environment. All tutors undergo thorough vetting and training to maintain professionalism and security, ensuring a trustworthy tutoring atmosphere.

Yes, sessions may be recorded for quality assurance and training purposes. Parents and students are informed about this, and recordings are securely stored to protect privacy.

To access Wizert's tutoring sessions, you need a computer or tablet with a stable internet connection, a microphone, and speakers. While a webcam is recommended for a better experience, it is not mandatory.

If you encounter technical difficulties during a session, our support team is ready to assist. Please contact us immediately for help to resolve any issues and ensure a smooth learning experience.

All students need to perform the following tests on their devices before starting a new session or when using a new device:

Click here to Test Your Audio and Video Devices

Ensure you have a stable internet connection with zero packet loss to participate in interactive audio-visual sessions. If the issue persists, please share the screenshot of your test results with our Support Executive for further assistance

If you are unable to access the Wizert website or applications at all, there might be an issue with IP blockage. To resolve this, please follow these steps:

1. Open https://whatismyipaddress.com/ in your browser.
2. Note down the IPv4 value displayed on the website.
3. Share this IPv4 value with our support team.
    

Our technical support team will investigate the issue and provide you with the necessary fixes.

This issue arises in the case of network bandwidth issues. Please check the following steps:

• Request the tutor to stop screen sharing and use whiteboard to see if the audio problems fixed or not.
• Whiteboard takes 10 times less bandwidth than screen sharing
• This is the reason why the problem surfaces in between the classes and not in the beginning since tutors always prefers to share their screen for the whole session
• If these problems kindly contact us immediately so that we can look into the problem
   

After the session ends we request you check your network connection. To do this please follow the steps below

1. Please open https://speed.cloudflare.com/ on your browser and share the screenshot
2. Screenshot will look like below

1. Jitter < 30ms
2. Packet Loss < 1%
3. Video Chatting should show "Good"
    

If the values are above these then the student system and network is not suitable for our classes and you must consider using another stable network.