Frequently Asked Questions

Credits are linked to the package you have purchased. Basic gives you 5 session credits, the standard gives you 10 credits and premium gives you 20 session credits. Each class or session you consume utilizes 1 credit. Duration for each session is 1 Hour. Last-minute class cancellations and being absent also consume credits. In the basic package, there is no cancellation available.

Based on your convenience, flexibility and your teachers availability you can reserve your teacher's slots for 2 or 3 slots every week for the next 3 weeks. Example Mar 2: 4pm - 5pm, Mar 9: 6pm - 7pm and Mar 10: 10am - 11am. This can be set up from "Session Scheduler" under "Others" link on the top menu.

If a class on a specific date cannot be attended the same can be cancelled by sending a message to us from the “Ask Support” menu. Our support team will take care of your request and reschedule it.  By cancelling the student will not miss any class, the next class will continue from the previous class.

After every class, you will receive an email with a summary of what was taught during the class. You can also view the class summary as well as details of all the activities that you did during the class by going to “My Classes” in Menu and then going to the “Completed Classes” tab. You will also be able to see how well you did during the class here in terms of the Points that he has got. Further, the Teacher also gives you feedback at regular intervals. If you haven’t got feedback from the Teacher then please contact your dedicated Student Relationship Manager.

After every class, you are assigned with a post class project. These projects provide you with playground to explore your creativity and the concepts that were taught in the class. Once the student submits a project, teacher is notified and then she gives feedback on that project - basis which it can further be improved. You can review all the projects and feedbacks in Projects section on your dashboard.